bw53 Terms and Conditions — Full English Version

1 General Terms and Consent

bw53 (hereinafter referred to as "we", "platform" or "site") provides an online gaming and betting service for users in Bangladesh. By accessing or using this website you agree to be bound by the following terms and conditions ("Terms").

If you do not agree with any part of these terms, please refrain from using the bw53 platform. These terms form a legal agreement between you and bw53.

These terms apply together with bw53's Privacy Policy and Responsible Gaming Policy. In case of any conflict, these terms will take precedence.

2 Eligibility and Account Registration

2.1 Age Requirement

You must be 21 years of age or older to use the bw53 platform. Use of this platform by minors is strictly prohibited. We may request identity documents or other necessary paperwork at any time to verify your age.

2.2 Registration Information

When creating an account you must provide accurate and complete information, including:

• Full legal name (as per national identity card)
• Correct date of birth
• An active mobile number
• A valid email address
• Accurate details of your preferred payment method

2.3 One Account Policy

Each person may open only one bw53 account. If the same person holds multiple accounts, it will be treated as a fraudulent activity and all accounts may be closed, and any earned bonuses will be forfeited.

2.4 Verification Process

bw53 conducts a Know Your Customer (KYC) process. We may request a copy of your National Identity Card (NID), passport or driving licence to verify your identity. Withdrawals may be restricted until verification is complete.

3 Account Security and Responsibility

You are solely responsible for the security of your bw53 account. Keep your login credentials (username and password) confidential and secure.

• Do not share your account details with anyone.
• Log out at the end of every session, especially on shared devices.
• If you suspect unauthorised access, notify our support team immediately.
• Use a strong password and change it regularly.

bw53 will not be liable for any loss resulting from unauthorised use by a third party, unless it is proven to have been caused by our own negligence.

4 Deposit and Withdrawal Rules

4.1 Deposit Methods and Limits

The following payment methods can be used to deposit funds at bw53:

• bKash — Minimum deposit: ৳100
• Nagad — Minimum deposit: ৳100
• Rocket — Minimum deposit: ৳100
• Upay — Minimum deposit: ৳100
• Bank Transfer — Minimum deposit: ৳100

4.2 Withdrawal Conditions

The following conditions apply to withdrawals:

• Minimum withdrawal: ৳500
• Standard withdrawal processing time: 30 minutes to 3 hours
• Account verification must be completed before making a withdrawal
• Withdrawals can only be made to the same method used for the deposit
• Additional verification may be required for suspicious transactions

4.3 Currency

All transactions on bw53 are conducted in Bangladeshi Taka (BDT / ৳).

4.4 Anti-Money Laundering

bw53 strictly follows Anti-Money Laundering (AML) policies. In the case of suspicious transactions, we are obligated to suspend the account and conduct any necessary investigation.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳10,000. To claim and withdraw this bonus, the total bonus amount must be wagered 15 times (wagering requirement 15x).

5.2 General Bonus Terms

• Each bonus has a specific validity period — the bonus will be cancelled once expired.
• Bonuses can only be used on eligible games — certain games may be excluded from bonuses.
• The same bonus cannot be claimed more than once.
• Attempting to earn bonuses fraudulently may result in account closure.
• bw53 reserves the right to modify or cancel any promotion at any time.
• The free bonus balance cannot be withdrawn while a bonus is active.

5.3 VIP Program

bw53's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.5%
• Silver: Weekly cashback up to 1.0%
• Gold: Weekly cashback up to 1.5%

You can move up to a higher tier through regular and active play. Additional benefits and special offers are available at each tier.

6 Gaming Rules

All games on bw53 are operated fairly and transparently. The following rules apply when playing games on our platform:

• Each game has its own rules which can be viewed when the game is launched.
• If a game is interrupted due to a technical issue, bw53 will endeavour to provide the best possible resolution.
• In the event of a dispute over a game result, the server log will be considered final.
• Any winnings obtained by exploiting software errors or bugs will be voided.
• The game provider's terms and conditions also apply.

7 Prohibited Activities

The following activities are strictly prohibited on the bw53 platform and may result in account closure or legal action:

• Creating an account using a false identity or information
• Operating multiple accounts
• Using or accessing another person's account
• Using bots, automated software or any manipulative methods
• Exploiting the bonus system fraudulently
• Conducting money laundering or illegal financial activities
• Coordinated fraudulent betting with other users
• Attempting to breach the platform's security
• Engaging in offensive, threatening or harmful behaviour

8 Intellectual Property and Copyright

All content on the bw53 website — logos, designs, text, graphics, software and other materials — is the intellectual property of bw53. Copying, distributing, publishing or using this content for commercial purposes without prior permission is prohibited.

Content from third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, etc.) is subject to the intellectual property rights of the respective companies.

9 Limitation of Liability

bw53 accepts no liability in the following situations:

• Issues with games or transactions due to internet connection disruptions
• Loss caused by problems with the user's own device
• Failure of third-party software or services
• Service downtime due to unexpected technical errors
• Loss arising from the user's own negligence or intentional provision of false information

bw53 always strives to operate a reliable and secure platform. However, if the service is unexpectedly disrupted for any reason, measures will be taken to restore it as quickly as possible.

10 Privacy Policy

bw53 gives the highest importance to protecting your personal information. How your information is collected, stored, and used is described in detail in our Privacy Policy.

In brief, we:

• Do not sell your information to third parties.
• Collect information necessary for providing services and security.
• Keep your data secure with SSL encryption.
• May share information with authorities when required by legal obligations.

11 Account Closure and Suspension

11.1 bw53's Rights

bw53 may suspend or permanently close an account without prior notice for the following reasons:

• If evidence of a terms violation is found
• If fraudulent activity is suspected
• If evidence of providing false information is found
• For legal or regulatory reasons
• If evidence of being underage is found

11.2 User Rights

You may voluntarily close your account at any time by contacting our support team. Any valid balance may be withdrawn before account closure, however all bonuses will be forfeited.

12 Responsible Gaming

bw53 considers responsible gaming a core part of our principles. We believe gaming is an entertainment activity — not a source of income.

Our responsible gaming tools:

• Option to set deposit limits
• Session time limit setting
• Self-exclusion option
• Cool-off period
• Reality check messages

This platform is for those aged 21 and above only. We are committed to preventing access by minors.

13 Dispute Resolution

If a dispute arises between bw53 and a user, the following process will be followed:

1. Step 1: Contact the support team directly — we provide support in Bengali 24/7.
2. Step 2: Submit a complaint in writing via email. We will try to respond within 72 hours.
3. Step 3: For game-related disputes, the game provider's server logs will be considered final.

14 Changes to Terms

bw53 reserves the right to change, add to, or amend these terms at any time. After any change, the updated terms will be published on this page and the "Last Updated" date will be changed.

Continuing to use the platform after changes are made will be considered as your agreement to the updated terms. We therefore recommend visiting this page regularly.

For significant changes, we will try to notify you via your registered email address or through a notice on the platform.

15 Contact and Support

If you have any questions or complaints about these terms and conditions, contact us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]
• Support Hours: 24 hours, 7 days a week